At IT Link, we support public and private organizations in fulfilling their legal obligations regarding digital accessibility. From the initial audit to training your teams, as well as the development and design of services compliant with the General Accessibility Improvement Framework (RGAA), we are involved at every stage of your project.
Why act now?
Ensuring a seamless digital experience for everyone
In France, 14.5 million people live with a disability (Source Disability in Numbers - 2024 Edition published by DREES) that impacts their access to digital services. This is a reality that every digital service must address. Beyond permanent disabilities, digital accessibility also covers all temporary, situational, and changing limitations: a user with a broken arm, someone viewing a screen in bright sunlight, a professional experiencing cognitive fatigue, or a user browsing in poor conditions. Integrating digital accessibility from the design phase ensures that your content (web, mobile, PDF) is accessible to all your users, without exception.
A legal duty with real-world consequences
The General Accessibility Improvement Framework (RGAA) has applied to public organizations since 2009. As of June 28, 2025, the European Accessibility Act (EAA) extends these obligations to the vast majority of private companies (banking, transport, e-commerce, telecommunications, and consumer IT equipment), which must now ensure their digital services meet current standards. This framework, published and maintained by the Interministerial Digital Directorate (DINUM), is enforced by Arcom for the private sector and the DGCCRF for e-commerce. Every subject organization must draft an accessibility statement, publish it on its websites, and update it annually. A 3-year Multi-year Accessibility Plan (SPMA) is also mandatory.
Technical and SEO benefits
An accessible website is built on a solid semantic structure: properly used tags, well-labeled forms, images with descriptive alt text, functional keyboard navigation, and well-structured editorial content. These practices also improve SEO, Core Web Vitals, technical performance, and code maintainability.
A reputational risk you cannot afford to ignore
Every year, the DINUM publishes a report listing audited organizations and their compliance levels. Appearing in this document with a poor score sends a negative signal to users, partners, and your internal teams. Conversely, demonstrating a high level of RGAA compliance reflects a serious commitment to CSR and strengthens your organization's credibility.
Are you RGAA compliant?
Our Services
We tailor our approach to your specific context, maturity level, and constraints, whether you are starting from scratch or have already begun the process. Each project is evaluated individually to provide a compliant solution that aligns with your regulatory obligations and IT infrastructure. We can step in at any stage of a project, always prioritizing early intervention to avoid costly corrections at the end of the development cycle.
We evaluate the compliance of your websites, software, and digital documents according to the standards applicable to your projects (RGAA, RAWeb, EAA, WCAG). Our methodology combines automated analysis with manual testing performed by our experts using assistive technologies. You receive a detailed compliance report broken down by theme and criteria, a prioritized action plan, and, if necessary, the drafting of your accessibility statement. Our audits are an essential resource for understanding your level of compliance and structuring your corrective actions.
Accessibility statements, 3-year multi-year accessibility plans, and annual action plans: we handle the drafting and editing of all documents required by current regulations. These documents must be published on your websites and updated according to the specific schedule mandated by law.
We offer a comprehensive training program designed to support every profile: awareness sessions to foster an internal culture of accessibility, in-depth technical training for developers and design teams, downloadable guides and practical fact sheets, and support for implementing sustainable processes. The goal is to share best practices and develop internal skills over time.
We work alongside your teams over the long term to integrate accessibility standards directly into the development cycle, design compliant interfaces from the initial design phase, and avoid accumulating technical debt. Our experts support your developers daily, within your environment and using your tools.
For a website to be fully compliant, its downloadable content must be as well. We offer a comprehensive service for making PDFs and other office formats accessible, adhering to the applicable standards and documenting every correction made to ensure long-term maintainability.
Not sure where to start?
Technical expertise
The four founding principles
Our methodology combines automated analysis with human expertise: part of the assessment relies on automated tools like Axe and Lighthouse, while the other involves manual analysis conducted by our experts using assistive technologies such as NVDA, JAWS, and VoiceOver. This allows us to detect issues that no tool can identify on its own. Each assessment is followed by a debriefing meeting to present the identified issues, raise your team's awareness of their impact, and advise on the most suitable solutions for your specific context.
Perceivable
Information must be accessible via assistive technologies: text alternatives, sufficient contrast, and equivalence for non-text content.
Usable
Keyboard navigation must be functional, with a logical focus path accessible to everyone.
Understandable
Clear text, functional design, and explicit instructions and error messages. Content should be understandable without extra effort.
Robust
The code must be compatible with assistive technologies, using proper semantics and well-established patterns.
Your compliance journey starts here
Frequently Asked Questions
The RGAA applies to state services, local authorities, public institutions, organizations delegated a public service mission, and private companies with a turnover exceeding 250 million euros. Since the European Accessibility Act came into force, a large number of private players in the banking, transport, e-commerce, and telecommunications sectors are also affected, regardless of their turnover in certain cases.
The European Accessibility Act (EAA) came into force in June 2025. It extends digital accessibility obligations to private companies offering products and services to the general public in specific sectors: banking, transport, e-commerce, telephony, and consumer computer equipment. In practical terms, this means that entities previously not subject to the RGAA must now make their websites, mobile applications, and software compliant with current accessibility standards.
Legal obligations and WCAG standards distinguish between four types of limitations: visual (blindness, low vision, color blindness), auditory (deafness, hearing impairment), motor (difficulty using a mouse or keyboard), and cognitive (attention disorders, dyslexia, comprehension difficulties). A truly accessible interface must address all of these situations, not just the most visible cases.
The accessibility statement is a mandatory document that every subject organization must publish on its website. It indicates the level of compliance achieved, lists non-accessible content and the reasons for it, and specifies the assistance and contact mechanisms available to users. It must be updated with each audit and remains enforceable by Arcom or the DGCCRF.
